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Ordering Questions:

1. What kind of payment method can I use?

Major credit card or Paypal.

2. I need to change/cancel my order, what should I do?

Email us:

We will get back to you with in a few hours.

3. I have a question/problem with my order, what should I do?

Email us:

We will get back to you with in a few hours - please make sure you enter a valid email address otherwise we can not reach out to you.

4. How to check my order confirmation/tracking?

You will get a email once you complete your order. You will also be getting a tracking as soon as we ship your package. If for some reason you do not see it in your email, make sure check your spam folders, too.

Product Questions:

1. Will my piece look exactly like the picture?

Due to the beauty of Mother Nature, Each gemstone is uniquely created. Please expect some variations.

2. How do I cleanse my piece?

Please check out our jewelry care page for detail.

3. Can I requisition a custom orders?

Yes! Custom orders are always welcome.

Email us:

4. I have a question on how to pick my own piece.

Please check out knowledge center(located at the bottom of the website) about mala beads for detail.

Still Confused? Email us:

5. Do you do Wholesale?

Yes, Please email us for detailed info.

6. What material do you use?

Using best quality material is our promise to you! Our gemstones are from all over the world. All Sandalwood and Rudruksha Beads are from India. All stringing material including silk, elastic, and thread are either made in America or Germany. All pewter components are made in the USA. All precious metal including gold filled, sterling silver and natural bronze components are made in America and Thailand.

7. Are you looking for brand ambassadors?

Yes! Feel free to send us a email so we can chat.

8. I am a guy. Can I wear this piece even it is for women?

Yes! All our products are actually unisex, but we decided to divide into men and women so it is easier for first time shoppers to look around. Again, fellow your intuition and intentions.


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